PRICE CHANGES:
We strive to ensure that
pricing displayed on this website is 100% accurate. However, prices can
(and sometimes do) change without notice. By reading this agreement,
you agree to hold harmless Apparel Sourcing Group et al.
UPS SHIPMENTS:
Orders to be shipped that
are processed before 3:00 p.m. EST will be shipped in most cases the same
day. Any orders placed after that time, will be shipped the next business day.
FAXED ORDERS:
We still have a fax machine! You may fax orders to 770-409-7259. Make sure to include your PO number and any other pertinent information. The same guidelines that are setup for orders will be in effect for fax orders (i.e. delivery times, UPS shipments, etc.). If any questions should arise regarding a fax order, a customer service representative will contact you.
RETURN POLICY:
Return items will not be accepted
without a Return Authorization Number (RMA). Please contact customer service to
obtain this number by calling 800-421-7708 / 770-441-5900 or contact us [email protected] . Returns must be shipped
freight pre-paid. If a freight collect shipment has been refused, we will
invoice you for all freight charges that are incurred. All returns must be made
within 30 days of invoicing and are subject to a 15% restocking charge. All
special orders are non-returnable. Any returns because of our error are exempt
from any restocking and freight charge but still require an RMA number.
FREIGHT DAMAGE:
If you receive any item that
has obvious damage, DO NOT SIGN FOR THE PACKAGE. If the shipper insists,
write FREIGHT DAMAGE REFUSED SHIPMENT on the packing slip. Make sure to
take photos of both the damage and the noted packing slip. Please contact
us immediately to let us know you experienced a shipment with freight
damage. If an item was dropped off without signature and has freight
damage, take photos and contact us immediately. Please remember that the best
thing you can do to help us resolve freight damage issues is to take as many
photos as you can. We suggest you do this with your mobile phone.
BACK ORDERS:
Orders are normally shipped within
24 hours of placement. On occasion however, a product may be temporarily out of
stock. If we ship your order incomplete, we will place the out-of-stock item on
backorder and then will ship once we receive the item(s). You will be notified of any backorders and then you may choose to wait or receive a
substitute item. Please advise our customer service department if you will not
except back ordered items.
TECHNICAL SUPPORT:
Free technical support is
available by calling 1-800-241-7708 during regular business hours, or by
emailing us at [email protected]. We
will reply to your email questions promptly. If you are needing assistance
concerning any product we sell, just give us a call, will be glad to help.
DISCLAIMER:
Our technical advice, product
recommendations, and services are based on information which is believed to be
reliable. This information is intended for use by competent persons who utilize
their own judgment at their own risk. American Niagara / Tee Squares cannot be
held liable for undesirable results obtained or for damages incurred by use of
our advice, recommendations or services; in whole or in part.
PAYMENT TERMS:
We accept the following credit
cards: American Express, Visa, MasterCard, Discover. We also accept PayPal
when you order online at our website. We offer terms of net 30 days to
those customers who filled out a complete credit application available on
request and have received approval from our credit department. Contact us for a credit application. We
also offer a COD payment. Special orders, i.e. – private label,
etc., are paid 50% in advance and 50% upon shipment.
Please contact us with any questions regarding our Terms &
Conditions.