UPS SHIPMENTS: Orders to be shipped that are processed before 3:00 p.m. EST will be shipped in most cases the same day. Any orders placed after that time will be shipped the next day.
FAXED ORDERS: Faxed orders are encouraged. You may fax orders to 770-409-7259. Make sure to include your PO number and any other pertinent information. The same guidelines that are setup for orders will be in effect for fax orders (i.e. delivery times, UPS shipments, etc). If any questions should arise regarding a fax order that you sent, a customer service representative will contact you.
RETURN POLICY: Return items will not be accepted without a return authorization number. Please contact customer service to obtain this number by calling 800-421-7708 or contact us. Returns must be shipped freight pre-paid. If a freight collect shipment has refused, we will invoice you for all freight charges that are incurred. All returns must be made within 30 days of invoicing and are subject to a 15% restocking charge. All special orders are non-returnable. Any returns as a result of our error or exempt from any restocking and freight charge but still require an RMA number.
FREIGHT DAMAGE: If you receive any item that has obvious damage, DO NOT SIGN FOR THE PACKAGE. If the shipper insists, write FREIGHT DAMAGE REFUSED SHIPMENT on the packing slip. Make sure to take photos of both the damage and the noted packing slip. Please contact us immediately to let us know you experienced a shipment with freight damage. If an item was dropped off without signature and has freight damage, take photos and contact us immediately. Please remember that the best thing you can do to help us resolve freight damage issues is to take as many photos as you can. We suggest you do this with your smartphone.
BACK ORDERS: Orders are normally shipped within 24 hours of placement. On occasion however, a product may be temporarily out of stock. If we ship your order incomplete, we will place the out of stock item on back order and ship it when we receive it, at our additional shipping expense. You will be notified of any back orders and at that point you will be able to decide to wait or receive a substitute item. Please advice our customer service department if you will not except back ordered items.
TECHNICAL SUPPORT: Free technical support is available by calling 1-800-241-7708 during regular business hours, or by emailing us at web@American-Niagara.com. We will reply to your email questions promptly. If you are needing assistance concerning any product we sell, just give us a call, will be glad to help.
DISCLAIMER: Our technical advice, product recommendations, and services are based on information which is believed to be reliable. This information is intended for use by competent persons who utilize their own judgment at their own risk. American Niagara / Tee Squares cannot be held liable for undesirable results obtained or for damages incurred by use of our advice, recommendations or services; in whole or in part.
PAYMENT TERMS: We accept the following credit cards: American Express, Visa, MasterCard, Discover. We also accept Paypal when you order online at our website. We offer terms of net 30 days to those customers who filled out a complete credit application available on request and have received approval from our credit department. Contact us for a credit application. We also offer a COD payment.
If you have any questions about our Terms & Conditions, please contact us.